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All Green Hosting

AGREEMENTS & POLICIES

Terms of Service

Data Request Policy

Privacy Notice

Please see All Green Hosting’s Privacy Policy for further information on what type of information All Green Hosting collects, how it is used and when it may be disclosed. Subject to All Green Hosting’s Privacy Notice, this Section describes the types of requests for data that All Green Hosting may receive and how All Green Hosting may respond to such requests.

Types of Requests.

Data Requests.

A data request is a request for information or documents relating to Subscriber accounts in connection with official criminal investigations or other official legal proceedings. Except in limited emergency situations (see below), All Green Hosting requires data requests to be made through formal U.K. legal process and procedures, and we respond to such requests as required by law. Examples of data requests include:

      1. Subpoenas
      2. Court Orders
      3. Search Warrants
      4. Legal process
      5. Other forms of legal process such as Civil Investigative Demands

Preservation Requests.

A preservation request asks All Green Hosting to preserve Subscriber account records in connection with official criminal investigations or other official legal proceedings. All Green Hosting will preserve the Subscriber account records for the time frame specified in the data request or, if no specific preservation period is provided, All Green Hosting will preserve the data for 90 days. Unless otherwise expressly provided, the preserved Subscriber account records may be permanently deleted from our servers after 90 days. Preservation requests must include the following information: 

      1. Identification of the investigating agency and/or specific pending official proceedings (requests must be signed on law enforcement letterhead );
      1. Assurances that the requesting agency or individual is taking steps to obtain appropriate legal process for access to the data that All Green Hosting is being asked to retain; and
      2. A valid return email address and phone number.

Emergency Requests.

An emergency request will be considered in cases involving imminent serious bodily harm or death. We respond to emergency requests when we believe in good faith that such harm may occur if we do not respond without delay.

Notice to All Green Hosting Subscribers.

All Green Hosting’s policy is to notify its Subscribers of requests for their data unless All Green Hosting is prohibited from doing so by statute or court order.

Information to Include in a Request.

The following information must be included in a request for Subscriber data:

    1. First and last name of the customer and email address associated with the account; and
    2. Domain name and/or IP address associated with the account.

All Green Hosting may not be able to respond to a request without this information.

Additionally, All Green Hosting reserves the right to request a copy of the complaint and any supporting documentation that demonstrates how the information requested is related to the pending litigation and the underlying subpoena.

Sending a Request to All Green Hosting.

          All Green Hosting

      1 Alvin Street,
      Gloucester,
      GL1 3EJ

Call: 0330 133 4216

E-mail: legal@allgreenhost.co.uk

Fees.

All Green Hosting may seek reimbursement for costs in responding to requests as provided by law and may charge additional fees for costs in responding to unusual or burdensome requests.

Available Information.

Depending on the type of formal legal process provided, All Green Hosting may be able to respond with one or more of the following types of data:

Non-Content.

All Green Hosting will produce non-content information such as basic Subscriber information which may include the following subject to a valid request:

      1. Name
      2. Email addresses
      3. Date and time of account creation
      4. Billing information
      5. IP Logs

All Green Hosting will only produce Subscriber content (such as website files and email content) pursuant to a valid search warrant from an entity with proper jurisdiction.

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United Kingdom –

0330-133-4216